We are here for You
A lot of companies say it, but we mean it.
Seabrooks customers are part of our family and we treat you accordingly. You’ll always have access to unlimited first-class technical support via live chat, phone, or email with support staff who know and care about you and your organization.
Have a question? No problem… we’re here when you need us.
In addition to unlimited technical support via live chat, phone, or email, we also offer weekly trainings and other self-support resources to ensure your success with our products, especially as new staff join your team.
Seabrooks is known for excellent customer service – just ask any of our current clients!
OLD-FASHIONED CUSTOMER SERVICE
It may sound unusual (especially for a technology company), but providing excellent customer service is one of our primary goals.
As part of your ongoing relationship with Seabrooks, you get unlimited technical support from a friendly and professional support staff member who knows your needs. Chances are you’ll recognize the voice on the other end!
EASY IMPLEMENTATION
Don’t worry! We’ve been working with organizations like yours for over 20 years.
Implementing our products is easy with the support of a dedicated Account Manager throughout the onboarding process (there are only 3 steps!). We’re with you every step of the way.
- Discovery
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- Tell us about your organization so we understand your needs.
- We’ll craft a detailed implementation plan.
- Together we determine a strategy for a smooth transition.
- Implementation and training
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- Review your current workflow, requirements and forms
- Your account manager will configure and optimize your system.
- Test and refine to ensure it meets your needs.
- Self-paced training along the way so you feel confident to move forward
- Implementation and training
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- Go live! We’re here to make the process as effortless as possible.
- This is just the beginning. We ensure your ongoing success with system operations.
- Get seamless updates automatically as we develop them.
- Call us when you need us for unlimited tech support and live customer service.
TRAINING & SUPPORT
Get unlimited support via chat, email, phone, or video conference. Our live support specialists are available from 9am to 6pm CT, Monday through Friday (excluding holidays).
- Phone: 214-254-4696
- Email: support@seabrooks.com
- Live chat available via e-CImpact Admin Site
- Self-service Knowledge Base and recorded training via e-CImpact Admin Site
- Live weekly trainings and Hands On Lab
Knowledge Base
Are you a DIY-er? Search our database of support articles to find the answers to your questions—right from your e-CImpact Admin Site.
Training
Hone your skills and refresh your knowledge with FREE regular training opportunities.
- On-demand: Learn at your own pace with recorded trainings available on the Support Site.
- Online: Join us for weekly classes on topics our clients frequently ask about.
- Hands-On Labs: Join us online for weekly working sessions where you drive the bus. You might ask for help on form building, reporting, creating a new investment process, or anything else related to e-CImpact and i-CResults.
Need more training?
Call us to discuss onsite training or one-on-one personalized remote training.
PROFESSIONAL SERVICES
Let us help you position your business for growth.
We can configure your application and reporting processes, create forms, and design reports. Our consultation and implementation packages are designed to improve your efficient, effectiveness and evolve to meet your current needs.
Contact us for a quote today.